Refund policy

Please review our refund policy carefully before making a purchase. By placing an order with us, you agree to abide by the terms outlined below:

All Sales Are Final: Due to the perishable nature of our baked goods and the customization involved in many of our products, we do not offer refunds, returns, or exchanges on any items purchased through our online bakery.

Quality Guarantee: We take great pride in the quality of our products and strive to ensure that each item meets our high standards. In the unlikely event that you are dissatisfied with your order or if there is an issue with the quality of the products received, please contact us within 24 hours of receiving your order. We will review your concern on a case-by-case basis and may offer a store credit at our discretion.

Cancellation Policy: Once an order has been placed and payment has been processed, it cannot be canceled or refunded. We begin preparing orders promptly to ensure the freshest products for our customers, and cancellations disrupt our production process.

Incorrect Addresses: It is the responsibility of the customer to provide accurate shipping information at the time of purchase. We are not liable for any delays, losses, or damages resulting from incorrect shipping addresses provided by the customer.

Shipping Issues: While we take every precaution to ensure that orders are packaged securely and shipped timely, we cannot be held responsible for delays, damage, or loss caused by shipping carriers. If your order is damaged during transit or if you experience any issues with delivery, please contact the shipping carrier directly to file a claim.

Allergy Disclaimer: Please be aware that our products may contain allergens such as nuts, dairy, gluten, and other common allergens. We cannot guarantee that our products are free from cross-contamination.

By completing a purchase through our online bakery, you acknowledge that you have read, understood, and agreed to the terms of our refund policy outlined above.

If you have any questions or concerns regarding our refund policy, please contact us at info@cjs-confections.com