Shipping policy

Last Updated: May 2025

 This Shipping Policy outlines how CJ's Confections (the "Site", "we", "us", or "our") ships your products when you place an order through our online bakery. Please read this policy carefully before making a purchase.

Processing Time

a. Order Processing: Orders are typically processed within 2-3 business days of receiving payment, excluding weekends and holidays. 

b. Custom Orders: If your order includes custom items or special requests, additional processing time may be required. We will communicate any delays promptly.

Shipping Methods and Rates

a. Shipping Methods: We offer various shipping methods, including standard and expedited options. The available shipping methods for your order will be displayed during the checkout process.

b. Shipping Rates: Shipping rates are calculated by carrier based on the weight of your order, the selected shipping method, and the delivery destination. You can view the shipping cost before completing your purchase at the checkout.

Shipping Destinations

We currently ship within the United States (including Puerto Rico and the U.S. Virgin Islands).

Delivery Timeframes

a. Standard Shipping: Standard shipping typically takes 2-5 business days for domestic orders.

b. Expedited Shipping: If you choose expedited shipping, your order should be delivered within 1-2 business days.

c. Custom Orders: Delivery times for custom orders or items with special requests may vary. We will provide you with an estimated delivery timeframe when confirming your order.

Order Tracking

a. Once your order is shipped, you will receive a shipping confirmation email with a tracking number.

b. You can track the status of your shipment by entering the provided tracking number on our website or the carrier's website.

Shipping Delays

a. While we make every effort to ensure timely delivery, CJ's Confections is not responsible for delays caused by factors beyond our control, such as weather conditions, customs processing, or carrier issues.

b. In the event of a significant delay, we will communicate with you promptly to provide updates on the status of your order.

Shipping Address

a. Please ensure that the shipping address provided during checkout is accurate and complete. CJ's Confections is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

Damaged Items 

a. While we take every precaution to ensure that orders are packaged securely and shipped timely, we cannot be held responsible for damages, or loss caused by shipping carriers. If your order is damaged during transit or if you experience any issues with delivery, please contact the shipping carrier directly to file a claim.

We appreciate your business and hope you enjoy your delicious treats!